Postal services all over the world have my sympathy. First of all, they are run by the government although on second thoughts, isn't everything nowadays (Marx, Karl not Groucho, must be smiling from that place that dead communists go to); and second they have to put up with us complaining all the time - no wonder "going postal" doesn't mean buying a first class stamp.
However, my sympathy is tempered by problems of their own making. What do you make of FedEx and UPS generating $88 billion of revenue combined by charging 10-15 times more than the postal service to do the same job? And second why do they make things so damn complicated? I wander into the post office wanting to post a letter and the questions come at me think and fast: Do I want priority mail, delivery confirmation, insurance, signature receipt, a tracking number, or some extra stamps? Sorry I just want my letter to get to Granny in less than a month - thank you.
It's not just me, my darling wife attended a two-hour training course on the art of bulk mailing this morning as part of her work for a local non-profit. I was bewildered as to how it could take two hours to teach someone how to send lots of letters at the same time but according to Donna, two hours was not nearly enough. Apparently the bulk mailing process is akin to applying for U.S. citizenship (a process I know well!). There are rules and regulations for every aspect of the process and numerous permits and licenses that must be obtained. Once you are legally approved to practice bulk mail, you then have to do 90 percent of the work yourself such as sorting the mail by post code. In my naivety I thought they had really cool machines to sort mail but I guess there is no substitute for the human touch. After listening to her tale of confusion, I recommended she just send spam to everyone instead.